Privacy Policy

Last Updated: February 15, 2025
Important Notice: This Privacy Policy is effective as of February 15, 2025, and governs how FlareUpVolt collects, processes, and protects your personal data in accordance with Bulgarian data protection laws and the General Data Protection Regulation (GDPR).

1. Who We Are

FlareUpVolt is a financial education company registered in Bulgaria, specializing in investment analysis and strategies. We operate from our office at ul. "Todor Alexandrov" 2, 2700 Blagoevgrad Center, Blagoevgrad, Bulgaria. When we say "we," "us," or "our" in this policy, we're referring to FlareUpVolt as your data controller.
As a data controller under Bulgarian and EU law, we're responsible for deciding how and why we process your personal information. This means we take your privacy seriously and follow strict legal requirements to keep your data safe.

2. Information We Collect

Personal Information You Provide
  • Contact details including name, email address, and phone number
  • Educational background and professional experience when relevant to our programs
  • Payment information processed through secure third-party services
  • Communication preferences and feedback you share with us
  • Program enrollment information and learning progress data
Technical Information We Collect Automatically
When you visit our website, we automatically collect certain technical information to improve your experience and ensure our services work properly. This includes your IP address, browser type, device information, and pages you visit on our site.
Data Type Purpose Legal Basis
Contact Information Program delivery and communication Contract performance
Learning Data Educational progress tracking Legitimate interest
Website Analytics Service improvement Legitimate interest
Marketing Preferences Relevant communications Consent

3. How We Use Your Information

We use your personal information to deliver our educational programs effectively and maintain our relationship with you. This includes sending you course materials, tracking your learning progress, and providing support when you need it.

Primary Uses of Your Data

We process your information to fulfill our educational services contract with you, improve our programs based on student feedback, and communicate important updates about your enrollment and learning journey.

Marketing Communications
If you've given us permission, we'll send you information about new programs, educational resources, and company updates that might interest you. You can change your mind about receiving these communications anytime by using the unsubscribe link in our emails or contacting us directly.

4. Your Privacy Rights

Under Bulgarian data protection law and the GDPR, you have several important rights regarding your personal information. These rights give you control over how we use your data and ensure transparency in our processing activities.
Right to Access

You can request a copy of the personal information we hold about you, including details about how we process it.

Right to Correction

If any information we have is incorrect or incomplete, you can ask us to update or correct it.

Right to Deletion

In certain circumstances, you can request that we delete your personal information from our systems.

Right to Portability

You can request to receive your data in a structured format or have it transferred to another service provider.

How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information. In some cases, we might not be able to fulfill your request if it conflicts with our legal obligations or legitimate business interests.

5. Data Security and Protection

We take protecting your personal information seriously. Our security measures include encrypted data transmission, secure server infrastructure, and regular security assessments. We limit access to your information to employees and service providers who need it to deliver our services.
Technical Safeguards
  • SSL encryption for all data transmission between your device and our servers
  • Regular security updates and monitoring of our systems
  • Secure backup procedures to protect against data loss
  • Access controls and authentication requirements for staff
  • Regular security training for all team members handling personal data
While we implement strong security measures, no system is completely immune to security risks. If we become aware of any data breach that might affect your rights, we'll notify the relevant authorities and affected individuals as required by law.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Bulgarian law. For current students, we retain data throughout your program enrollment and for three years afterward to provide ongoing support and maintain academic records.

Retention Schedule

Active Students: Data retained during enrollment plus 3 years
Marketing Contacts: Until you unsubscribe or 2 years of inactivity
Financial Records: 5 years as required by Bulgarian accounting regulations

When we no longer need your information, we securely delete or anonymize it. Some information might be retained longer if required for legal compliance, such as financial records for tax purposes.

7. Third-Party Services

We work with trusted third-party service providers to deliver our educational programs effectively. These include payment processors, email service providers, and educational technology platforms. All these providers are carefully selected and required to protect your data according to strict contractual terms.
International Data Transfers
Some of our service providers are located outside Bulgaria and the European Union. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by EU authorities.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Essential cookies are necessary for the website to function properly, while optional cookies help us analyze usage patterns and personalize your experience.
You can control cookie settings through your browser preferences. However, disabling certain cookies might affect some website functionality. We'll ask for your consent before using non-essential cookies, and you can change your preferences anytime.

9. Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website. The "Last Updated" date at the top of this policy shows when the most recent changes were made.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your data protection rights, please contact us:

Email: contact@flareupvolt.com
Phone: +359892319999
Address: ul. "Todor Alexandrov" 2, 2700 Blagoevgrad Center, Blagoevgrad, Bulgaria

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection if you believe we've mishandled your personal information.